Refund Policy
Last Updated: May 29, 2026
At Darul Uloom Akhtarya Online, we strive to provide quality Islamic education and learning services. This Refund Policy explains the terms and conditions regarding payments, cancellations, and refunds for courses and services offered through our website.
By enrolling in our courses or making any payment, you agree to the terms of this Refund Policy.
1. Course Enrollment Fees
All course enrollment and registration fees are generally non-refundable once admission has been confirmed and access to course materials, classes, or student portals has been provided.
Please review course details carefully before making payment.
2. Eligibility for Refunds
A refund request may be considered under the following circumstances:
Before Course Commencement
If a student requests cancellation before the official start date of the course, the institution may approve a refund after deducting applicable administrative and processing charges.
Duplicate Payments
If a payment is accidentally made more than once for the same course, the excess amount may be refunded after verification.
Technical Payment Errors
If a payment is deducted from your account but the enrollment is not successfully completed due to a technical issue, the matter will be investigated and an appropriate refund may be processed.
3. Non-Refundable Situations
Refunds will generally not be provided in the following cases:
- Course access has already been granted.
- Study materials have been downloaded or accessed.
- Live classes have been attended.
- The student voluntarily discontinues the course.
- Failure to attend classes.
- Dissatisfaction based on personal preferences after course access.
- Suspension or termination due to violation of institutional rules.
4. Cancellation Policy
Students wishing to cancel their enrollment must submit a written request through email or the official contact channels provided on the website.
Cancellation requests are subject to review and approval by the administration.
5. Refund Processing Time
Approved refunds will normally be processed within 7–14 business days from the date of approval.
The actual credit time may vary depending on:
- Bank processing times
- Payment gateway processing
- Financial institution policies
Refunds will be issued through the original payment method wherever possible.
6. Payment Gateway Charges
Any payment gateway fees, transaction charges, bank charges, currency conversion fees, or administrative costs incurred during payment processing may be deducted from the refundable amount.
7. Course Cancellation by Darul Uloom Akhtarya Online
If Darul Uloom Akhtarya Online cancels a course due to unforeseen circumstances or operational reasons, enrolled students may be offered:
- A full refund, or
- Transfer to an alternative course or batch
The decision will be communicated to affected students.
8. Changes to Refund Policy
Darul Uloom Akhtarya Online reserves the right to modify this Refund Policy at any time without prior notice.
Updated versions will be published on this page with a revised “Last Updated” date.
9. Contact Us
For refund-related questions or requests, please contact us:
Darul Uloom Akhtarya Online